Q & A
Most of the time, this Q&A section will answer most of the questions you might have for us. However, if you cannot find the answer you are looking for, please send us your request and we will get back to you within 24 hours.
Q: Are PackTOGO Bento Lunchboxes BPA Free?
A: Yes. PackTOGO lunchboxes are BPA Free, PVC Free and Phalate Free as well.
Q: Is it microware safe?
A: Yes. Our products are microwave, dishwasher and freezer safe. But the top lid must be removed when microwaving.
Q: Is this good for children?
A: Our Slimline series was made specifically for active and health conscious individuals that want to control their portions and take with them anywhere without worrying about spills. Because of the 100% leakproof functionality, it might be difficult for small children to close the lid properly on their own.
Q: The food is leaking and don't know why?
A: Please see our "How To Video" section. Once you do it a couple of times it becomes easy, but you need to follow the directions below.
In order to achieve 100% leakproof lock you need to:
1) Align the lid to the bottom container and press down on the center.
2) From the center, start pressing down on the edges and drive the air outward.
3) Once the inner and outer edges are sealed, then close the 4 tabs.
*Remember that you are driving the air out of the container, then closing the tabs.
Q: Why is the middle of the lunchbox bulging and leaking inside the compartments?
A: This happens when it was not sealed properly from the center out. You need to start from the center of the lid and work outward making sure its getting sealed and air expelled. If there is a bulge, that means the seal is not intact in the center because of trapped air. Press that air out of the container.
Q: Why are the tabs so hard to put on?
A: The tabs should be easy to put on if the lid has been put on correctly. If the seals are not on 100% and air expelled out, the tabs will not close easily. Try opening the lid and pressing down from the center outward making sure the seals are going in and air expelled out...the tabs should go on much easier.
Q: Can the provided lunch bag fit ice packs to keep food cool?
A: Yes. Our custom sized lunch bag will allow you to put thin ice packs (1/4"thick) together with the Bento lunchbox to keep things like fruits, salads, dressings, yogurt, cheese, etc. cool for a couple of hours depending on outside conditions.
Q: Will the container keep the heated food warm after 4 hours?A: The container on its own will not keep food warm for that long. The provided cooler bag will help with insulation but exact time will depend on other factors. (outside temp, type of food, etc.)